Returns and Exchanges

Exchanges and Returns:

If you have any problems with your order, please do not hesitate to send us an email! If your package arrives damaged or has any fulfillment problem, let us know and we'd be happy to talk with you about it. 

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return or exchange.

For exchanges, the best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To be eligible for an exchange or return, your item must be in the same condition that you received it, so it cannot be caked or unwound in any way. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at sillygooseyarns@gmail.com BEFORE shipping anything back. Buyers are responsible for return shipping with tracking of the goods you wish to return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  We can only issue refunds to the original payment method.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note custom orders (sweater quantities, custom dye jobs) are final sale and not refundable.

Unfortunately, we cannot accept exchanges or returns on sale items or gift cards.