FAQs

FAQs

Where do you source your yarn?

Our fibers are primarily sourced through small and large farms alike in Argentina and Uruguay. Each and every base is assured to be mulesing-free.

How should I care for my yarn?

Most, if not all, of our bases are superwash merino, however, we still recommend that you hand soak your knits in lukewarm water with a wool-wash of your choosing and lay flat to block/dry on a clean towel or mats. This simply ensures that the knits you worked so tirelessly to create last for years to come. 

If you would like to use your washing machine, though, we recommend washing your piece alone on the gentlest cycle and always laying flat to dry. This simply prevents any amount of shrinkage that may come with using natural fibers like merino wool. 

While we thoroughly rinse our yarns before their final bath in wool wash with us, there is always a slight chance that there will be a small amount of bleeding in your first few washes. This is why it is important to wash separately from your other garments, just in case.   

What bases do you normally stock?

Plump Mohair: 1 ply, 72% kid mohair, 28% silk, 459 yds/50g

Plump Suri: 1 ply, 74% baby suri alpaca, 26% silk, 328 yds/50g

Plump Fingering: 4 ply, 75%superwash merino, 25% nylon, 436 yds/100g

Plump Fingering Minis are 92 yds/20g 

Soft Fingering: 4 ply, 80% superwash merino/20% nylon, 400 yds/100g

Cashmere Sock: 4 ply, 80% superwash merino, 10% cashmere, 10% nylon, 432 yds/100g

Classic DK: 4 ply, 100% superwash merino, 250 yds/115g

Plump DK: 4 ply, 100% superwash merino, 231 yds/100g

Cashmere DK: 4 ply, 80% superwash merino, 10% cashmere, 10% nylon, 231 yds/100g

Plump Worsted: 4 ply, 100% superwash merino, 218 yds/100g

Plump Bulky: 3 ply, 100% superwash merino, 137 yds/100g

Plump Super Bulky: 1 ply, 80% superwash merino, 20% nylon, 76 yds/100g

OOAKs - occasionally we carry a limited base, listed in our OOAKs.  If that happens, the base information is noted in the product description.

When will my package arrive?

We love to support the USPS and use them to ship all of our packages.  When your package ships depends on what you've ordered.

For our pre-order collection yarn: we do our best to dye and ship orders as we finish them. Our emails for each collection release will tell you the turn-around time for all pre-order collections.  The time-frame is normally 6-8 weeks, but we do everything we can to get them out sooner. The collection page will also have the same turn-around time listed. 

For our in-stock yarn: your order will ship in 2-4 business days from the time the order is placed. If your order includes yarn from both an in-stock and pre-order collection, your entire order will not ship until the entire order is complete! Please note there is no shipping over holidays and weekends.

For US domestic orders, once we ship your order, it is the responsibility of you, the customer, and we are not liable for lost or missing packages. While we will always do what we can to answer your questions about your packages to the best of our ability, in the case that a package has been lost, USPS will be able to help you locate it. 

For international orders, once we ship your order, it is the responsibility of you, the customer, and we are not liable for lost or missing packages. We will always do what we can to answer any questions you have about your shipment. Any extra fees accrued over the course of your order's journey to you are the responsibility of you, the customer (i.e. customs fees).  

Will you accept returns or exchanges?

If you have any problems with your order, please do not hesitate to send us an email! If your package arrives damaged or has any fulfillment problem, let us know and we'd be happy to talk with you about it. 

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return or exchange.

For exchanges, the best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To be eligible for an exchange or return, your item must be in the same condition that you received it, so it cannot be caked or unwound in any way. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at sillygooseyarns@gmail.com BEFORE shipping anything back. Buyers are responsible for return shipping with tracking of the goods you wish to return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  We can only issue refunds to the original payment method.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note custom orders (sweater quantities, custom dye jobs) are final sale and not refundable.

Unfortunately, we cannot accept exchanges or returns on sale items or gift cards.

Do you offer wholesale?

We absolutely do! If you’re interested in carrying our yarn in your store, please reach out to us at sillygooseyarns@gmail.com and we can work on setting up your order for you. Wholesale is available for local yarn shops (both brick and mortar and online), to collaborate with any designers looking to create kits for their patterns, and for any KALs/CALs (Knit-A-Longs, or Crochet-A-Longs) you are looking to host!

Please note that the minimum for wholesale orders is 30 skeins, colorways must be ordered in multiples of 3 skeins, and payment (including shipping costs) must be received in full before dyeing begins on your order.